1. Introduction
This Privacy Policy describes how Le Nâu (“we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal data when you visit our website, use our services, or otherwise interact with us.
By using our website or services, you consent to the collection and use of information in accordance with this policy.
2. Definitions
“Personal Data” means any information relating to an identified or identifiable natural person.
“Processing” means any operation or set of operations performed on Personal Data, whether or not by automated means.
3. What Information We Collect
Information you provide directly: name, email address, phone number, company name, billing information, correspondence and support requests.
Automatically-collected information: IP address, device type, browser version, OS, access times, pages visited, referring URLs, usage statistics.
Cookies and tracking technologies (see our Cookies Policy for details).
Third-party sources: when you permit, we may receive information from partners, social media, analytics services, or public databases.
4. Purpose of Processing
To deliver, operate, and maintain our services and website.
To communicate with you: service updates, customer support, notifications, marketing (only with consent where required).
To analyze and improve our products, services, user experience, and marketing strategies.
To detect, prevent, and address technical or security issues, fraud, or illegal uses.
To comply with applicable legal obligations, enforce our terms, or respond to legal requests.
5. Legal Basis for Processing
Where required by applicable law, we process your personal data only if we have a lawful basis, such as your consent, performance of contract, legitimate interests, or compliance with legal obligations.
6. Data Sharing & Disclosure
We do not sell or rent your Personal Data to third parties.
We may share data with service providers, subcontractors, or partners who assist us in delivering services (e.g. hosting, analytics, email delivery), under strict confidentiality and security obligations.
We may disclose data when required by law, court order, or governmental request or to protect rights, safety, or security.
In case of mergers, acquisitions, or reorganization, your data may be transferred under similar privacy protections.
7. International Transfers
If we transfer your Personal Data across borders (outside of your country), we will ensure appropriate safeguards (e.g. standard contractual clauses, binding corporate rules, or transfers to jurisdictions with adequate protection).
8. Data Retention
We retain your data only as long as necessary to fulfill the purposes stated in this policy, or as required by law.
When data is no longer needed, we will securely delete or anonymize it.
Certain records (e.g. billing, contracts) may be retained longer to comply with statutory obligations or defend legal claims.
9. Your Rights
Access & Correction: You can request to see or correct the Personal Data we hold about you.
Deletion / Erasure: You may request deletion of your data, when permitted by law.
Restriction / Objection: You can request us to limit processing or object to processing (especially for marketing).
Data Portability: Where applicable, you may request a portable copy of your data in a structured format.
Withdrawal of Consent: If processing is based on consent, you can withdraw consent at any time (without affecting the lawfulness of prior processing).
To exercise these rights, contact us at [Contact Email]. We may ask for identity verification before fulfilling requests.
10. Data Security
We implement technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.
Access to your data is limited to personnel who need it for legitimate business purposes, and they are bound by confidentiality obligations.
Despite our best efforts, no system is perfectly secure; we cannot guarantee absolute security.
11. Children’s Data
Our services are not directed to children under [age, e.g. 13 or 16]. We do not knowingly collect Personal Data from children.
If you believe we have collected such data mistakenly, contact us and we will delete it.
12. Changes to This Policy
We may periodically update this Privacy Policy to reflect changes in practices, services, or legal requirements.
When we make changes, we will post the updated policy on our site and update the “Last updated” date.
If changes are significant, we may notify you by email or prominent notice on the site.
13. Contact Information
If you have questions, complaints, or requests regarding this Privacy Policy or our data practices, contact us at mas.nguyen@gmail.com.